{"id":37426,"date":"2025-07-17T13:19:30","date_gmt":"2025-07-17T11:19:30","guid":{"rendered":"https:\/\/www.groupfleet.com\/?p=37426"},"modified":"2025-07-18T14:46:30","modified_gmt":"2025-07-18T12:46:30","slug":"online-claims-reporting","status":"publish","type":"post","link":"https:\/\/www.groupfleet.com\/en\/online-claims-reporting\/","title":{"rendered":"Claims management on another level"},"content":{"rendered":"

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Damage to fleet vehicles can be a real annoyance \u2013 especially in terms of administration. To make it easier for fleet managers to process the associated claims, Volkswagen Leasing GmbH now has a new tool in Germany along with a fully digitalised process for reporting damage claims online. <\/span><\/h2>\n

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What may start out as just a minor parking bump often requires considerable organisational effort: Handling vehicle damage claims is undoubtedly not one of the favourite activities of fleet managers. Phone calls must be made, forms filled out manually and workshop appointments coordinated \u2026 and then, of course, the company car driver needs to get back on the road again as quickly as possible so that business can resume normally again. How can such situations be managed more efficiently from the point of view of resources? With its new online claims reporting, Volkswagen Leasing GmbH has a practical answer to this question.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Streamlined processes, prompt processing<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Instead of hanging on the phone and manually filling in documents, users work though a clearly structured process for reporting damage claims online. Enter the contact details, outline information about the vehicle and the damage, upload relevant documents and photos \u2013 and that\u2019s it. This streamlined digital process speeds up the handling of claims significantly from the beginning, because all the relevant data is available digitally.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\u201cWith the new digital claims reporting, damage to leasing vehicles belonging to Volkswagen Leasing GmbH can be notified easily, quickly and around the clock. This ensures noticeably faster processing.\u201d<\/span><\/h2>\n

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Sebastian Hoffmann<\/strong>
\nHead of Claims Service Germany, Volkswagen Leasing GmbH<\/b><\/p>\n

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The advantages of online claims reporting at a glance <\/span><\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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