{"id":28910,"date":"2023-03-06T13:59:04","date_gmt":"2023-03-06T12:59:04","guid":{"rendered":"https:\/\/www.groupfleet.com\/schadenmanagement-auf-die-smarte-art\/"},"modified":"2024-09-11T16:11:15","modified_gmt":"2024-09-11T14:11:15","slug":"claims-management","status":"publish","type":"post","link":"https:\/\/www.groupfleet.com\/en\/claims-management\/","title":{"rendered":"Managing claims the smart way"},"content":{"rendered":"

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Good news for fleet managers! They can now further reduce the administration overhead required for managing their fleets \u2013 by putting their claims management in the hands of Volkswagen Leasing GmbH. The new service covers the entire range from rapid assistance at the scene of an accident to complete settlement of claims through to detailed reporting.<\/h2>\n

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<\/div>\n<\/div>[vc_column_text]Is the fleet optimally positioned at the moment? How satisfied are company car users? And which changes need to be made as regards the future of the company fleet? All important strategic issues that many fleet managers can frequently only address to an insufficient extent. A primary reason for this is that administrative and small-scale tasks, such as claims management, place significant strain on internal resources. Added to this, if such fundamentally important tasks are carried out \u201cby the way\u201d, the risk of errors also increases. One possible way to counter this unsatisfactory situation effectively is through smart outsourcing. And this is where Volkswagen Leasing GmbH comes into play, for example, by offering professional support for this step with its new claims management service.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”28892″ img_size=”large”][\/vc_column][vc_column width=”1\/2″][vc_separator][vc_column_text]<\/p>\n
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“Our claims department is located virtually, so to speak, in the fleet management office and proactively takes care of all of the company\u2019s claims against third parties.”<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Sebastian Gradtke<\/cite><\/strong><\/span><\/p>\n

Produkt Manager Claims Management, Volkswagen Financial Services<\/cite><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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The reliable solution<\/h2>\n

A glance at the scope of the service shows that everything has been carefully thought out right down to the last detail. For example, there is active 24\/7 emergency assistance for company car users at the scene of an accident as well as full claims settlement by the claims manager at Volkswagen Leasing GmbH. These experts support the claims process right through to final settlement \u2013 in other words, not only do they handle damage assessment and communication with all stakeholders, such as law firms, insurers etc., they also organise pre-payment of the accident-related costs (for instance towing or repair costs). They likewise coordinate enforcement of any claims against third parties\u00b9\u207e in the case of third-party liability claims, as well as deferral of the remaining claim until final settlement if the vehicle is written-off or stolen…<\/p>\n

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Always up to date<\/h2>\n

Fleet managers naturally remain up to date at all times about these and all other process steps involved in claims settlement. This is possible thanks to integration of the new service in FleetCARS. The powerful control and reporting system provides a compact overview of the fleet at all times and additionally provides fleet management with all documents as well as photos for downloading. A further advantage of the service: even fleet vehicles that are not leased through Volkswagen Leasing GmbH can be integrated in the claims management.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Services included in the all-in package<\/h2>\n

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